VODACOM HAS NO SENSE OF CUSTOMER SERVICE OR HONESTY NOR LOYALTY TO THEMSELVES

If I could have put zero stars I would.

Vodacom took 2 months to get my fibre activated. Thereafter they couldnt supply me with the speed that I ordered (25Mbps). My speed since activation is and was 10Mbps. But I am still being billed for a 25Mpbs line. Vodacom is unable to live up to what is expected - the 25Mbps line speed but I am being penalized and have to pay for a service that I am (clearly) not receiving. I have raised at least 5 tickets with Vodacom dated from the 5th May.

Nothing has been done. I can't even cancel this terrible service because in order to access their call center, I need to provide a number that I want to cancel and guess what, there's no phone number for fibre.

So they take months to get you online Another month to try and provide you with the service that they charging you for, all the while simply saying that you "should just pay the bill and we will credit you/your account". And guess what, 2 weeks after "just paying the bill" I am told that my account is in arrears in mean ***!!!!!!

For a company as big and established as VODACOM, it seems like you CLEARLY DONT KNOW WHAT YOU ARE DOING!!!!!!!!!!!!!!!