PE
Pieter E
1 reviews | Active since Jul 2016
24 Jun 2020, 09:39
Vodacom has no remorse in the time of this pandemic.
Due to the pandemic that is going on I was unable to pay my Vodacom account and my mobile phone is my only means of staying connected with my family and work. They did not give me a heads up that they were going to suspend my line and have done so without any notice. I have phoned to make arrangement to catch up the arrears amount the end of this month to stay connected but they are not willing to give any leniency. I need my mobile phone to be able to do my work and I'm unable to do so. Seithati Msimanga the consultant didn't give me any options and was very unhelpful. I'm very disappointed with Vodacom and have been with them for years now.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jun 2020, 10:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jun 2020, 10:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PE
Pieter E's updateReviewer Update
25 Jun 2020, 11:38Please note that Vodacom has not contacted me as of yet, yesterday I had to drive to a place and was not able to use google maps and got completely lost and was not able to call the people for directions because I was unable to make any outgoing calls or even send an whatsapp message. At the moment I can't afford to waste petrol. I'm really disappointed with Vodacom. They are really making my life difficult at the moment.
PE
Pieter E's update25 Jun 2020, 11:38
Reviewer Update
Please note that Vodacom has not contacted me as of yet, yesterday I had to drive to a place and was not able to use google maps and got completely lost and was not able to call the people for directions because I was unable to make any outgoing calls or even send an whatsapp message. At the moment I can't afford to waste petrol. I'm really disappointed with Vodacom. They are really making my life difficult at the moment.
PE
Pieter E's updateReviewer Update
30 Jun 2020, 16:33Thanks for nothing Vodacom, only got a call from them today after I did my payment as promised. They weren't helpful at all, reconsidering to continue my contract with Vodacom. Really bad service all they care about is your money..
PE
Pieter E's update30 Jun 2020, 16:33
Reviewer Update
Thanks for nothing Vodacom, only got a call from them today after I did my payment as promised. They weren't helpful at all, reconsidering to continue my contract with Vodacom. Really bad service all they care about is your money..