RR
Roxanne R

1 reviews | Active since Jul 2016

28 Jul 2016, 18:14

Vodacom has no regard for their customers easy to ask for money not willing to give it back if it's not theirs

<p>I got my annual 2 year upgrade and device I requested was not available and had to take the next best thing when we got our account after that we are being charged for the device I never could get and the device I took I have been requesting sending emails phoning and to this date vodacom has not amended their fault wich has been going on for 3 months now vodacom is quick to say pay your account we want our money but when they are at fault they don't pay you the money they owe you I am not angry I am beyond angry at this point and tired of asking pleading and fighting I want this matter sorted out immediately </p>

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 05:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team