Vodacom has no place in customer support. Terrible Support and no communication with Clients.

Absolutely despicable service from this company, i logged my request on the 25th of November, since the 25th of December there has been little to no help from support or any form of information to actually indicate what is happening with my request, my request gets closed and i have to log a new request only to have that request ignored for 6 hours and once it was actioned it was too late to have my fibre activated. I phoned this company multiple times a day to try and speed up the process but their support systems are worse than Telkoms now, its a shame when large companies no longer give a damn about customer service. I have now been waiting since the 26th of december for my fibre line to be installed and activated, sad thing about it is that i am not even in an area where it is hard to reach or hard to install, just terrible cusomter service and the agents are seriously ***********, out of all the consultants i have spoken to there are only 2 throughout that have actually made an effort to have my issue resolved. I have requested to speak to managers since the 25th of December but still have not spoken to a single manager in order to try and complain or escalate the issue. I can truly say that no one will ever get a recommendation to use Vodacom products again, i now need to go and find a new provider for my company to use because we will not be installing business fibre from Vodacom fibre due to this experience. This is the Telkom decline all over again.