Vodacom has no loyalty

My phone screen of my iphone 6 was damaged and I had taken it to Vodacom in Vincent park in East London . My phone was insured . I had to pay an additional fee to have my phone evaluated despite paying a monthly insurance premium . The consultant who attended to me was rude and had made an assessment HERSELF of what had happened to my phone . She had then said after the FORMAL assessment I would know whether my phone would be fixed or replaced . I received an sms stating my phone could be replaced the following day . I asked what phones I was eligible for and the same consultant was rude and indicated that I had only 2 options . Firstly to get a replacement cpo or pay the difference of a later model . She was not bothered of searching for any other models . I had to pay a large difference for the new phone , the iPhone SE. I asked what the price of the other models of iPhone would be and she didn't bother checking , she said they've stopped making all other models . Even the iPhone 11 which is in this month's Vodacom brochure. She had indicated my phone would arrive on Monday . I called several times on Monday only to be told stock would arrive on Tuesday . I called multiple times on Tuesday , it was only after a lot of questioning that I found that my phone would only arrive on Friday . At no point despite my multiple attempts to locate the device did the consultant bother to find out when the delivery would come . I am extremely unhappy with this service provided by both Vodacom and it's staff. It shows how poor a standard the company keeps and the lack of customer care there is . I am a loyal customer , but now I question whether I should stay loyal to a company that does not do the bare minimum for its customers.