Vodacom has no love for senior citizens

Item: Vodacom
Rating: 1

Vodacom is happy to charge my mom R600 of her pension money for 1gig of data and 300 voice minutes after her contract should have ended.

My mom took a 24 months contract which was due to end May 2019, time came but no one made her aware of it instead Vodacom kept billing her and soft locking her phone demanding her to pay her premiums. Now we on month 30 of 24 month contract my mom’s phone is soft locked and she won’t be allowed to “upgrade” to a contract she can afford nor cancel her contract because she needs to pay premiums for months 28,29 and current month.

Clearly 1 gig on prepaid costs R80 for 30 days on prepaid and 300 voice mins won’t cost R420 but vodacom are happy to charge a Senior Citizen R600 because she doesn’t know better. Over charging on an over due contract

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Replies (2)

Vodacom's replyOfficial

07 Sept 2019, 14:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply07 Sept 2019, 14:14

Official

Vodacom's replyOfficial

13 Sept 2019, 14:30

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Vodacom's reply13 Sept 2019, 14:30

Official