Vodacom has NO interest in preventing ********** transactions on customer contracts

I have absolutely no idea why I would be threatened with a letter of demand for a phone that was confirmed to have been acquired **********ly on my contract using **** documentation. Vodacom has NO interest or capabilities processes whatsoever to do simple authentication checks before allowing ********* to make changes and purchases on our contracts - it would seem the number of sales is all that matters!!

There is a police case to this effect and I had an agreement with Vodacom (EastGate Mall branch) that they would reverse all payments debited from my account, after I completed a few forms at one of their stores and provided a police case number. When this didn't happen over several consecutive months, I took it upon myself to reverse the debits myself.

And Now you want to hand me over to a debt collection agency? What a nerve! This absolute nonsense!! Pathetic service to say the least! You better sort this out asap, I'm not having my credit record tarnished because your utter greed and incompetence!