LB
Lize-Mari Beneke

1 reviews | Active since Feb 2014

24 Apr 2019, 11:17

Vodacom has no integrity!!

I have a very interesting fact to share and would like some what of an explanation from Vodacom's side!!

I have upgraded my 24 month data contract with Vodacom exactly 6 months ago... already got notification of an increase which I quote " Vodacom has announced that it will implement a below-inflation average price increase on selected packages on 1 April 2019."

This is very interesting as I already had to pay R20.00 more a month (for one person this is not much, but times this by how many clients they have made false promises to) as to what was originally promised (they were supposed to do a price match for me so I would not cancel my contract)... also only after a big tantrim, constant follow-ups and threats as Vodacom could not give me answers for a month! Eventually after going to Hallo Peter they got the contract going as of the 1st of October 2018.

Now just 6 months into my 24 month contract, now they have given me an increase of 8.72%... Which is almost double the current inflation rate @ 4.53%. They have announced to implement a below-inflation average price increase... ?????

"Table - 2019 inflation South Africa (CPI) inflation (monthly basis) inflation inflation february 2019 - january 2019 0.83 % 4.07 % march 2019 - february 2019 0.82 % 4.53 %"

Please can Vodacom explain to me why they are making promises and then hiding facts (in my opinion it is *****ing from your clients) by not keeping your word? This has now been shown to me more than once with just this one contract in a window of 6 months.

Do you think this is fair???????

0
Replies (1)
Vodacom
Vodacom's reply24 Apr 2019, 11:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team