Vodacom has no insight resulting in awful customer service and an unresolved problem

My phone was ****** and I ordered a new one as my upgrade was due in a couple of weeks. I told the agent I do not have any other contact numbers but they insisted on a contact number. I gave them my daughter's number as a contact person and when they phone her they refuse to speak with her and insist on speaking with me to confirm the order. I am a pensioner and do not live with my daughter yet vodacom does not seem to understand this. Every time I then go to the trouble to phone vodacom to confirm the order they tell me they cannot confirm incoming calls only outgoing calls from their side. They keep insisting that they want to phone me to confirm the order but I DO NOT HAVE A PHONE!!!!!!!

I have spoken with multiple agents including a team leader (who I won't name here) but he has the same robotic response as the other agents from the script they are given and cannot think for themselves to resolve the problem. What is so difficult to understand, you cannot phone me on a phone that is still in vodacom's possession.

They refuse to help me solve the problem by refusing to put me through to confirmations and they refuse to let me speak with a manager or someone with common sense to solve my dilemma.

Why when I have placed the order can their courier not obtain copies of my ID and billing address from me upon delivery as verification since they cannot phone me? Surely the fact that I have placed the order and answered all their security questions at the time should satisfy their "confirmation" needs?