DM
Duncan M

1 reviews | Active since Jun 2012

06 Jul 2021, 10:32

VODACOM HAS NO IDEA WHAT THEY ARE DOING

I agreed to a contract with Vodacom on 11 June 2021.

The phone was only received on 1 July marked for the attention of someone else.

My number was never ported and now, on 6 July, after having to chase Dominic Moses around from pillar to post for almost a month I am advised that there was an issue their side and they requested a new number for me.

As a result, I must now get a new number or re-start the entire process.

My previous complaint had one person phone me, who was totally confused and couldn't assist and eventually said he would get someone else to call me. No one ever did call me back.

VODACOM is beyond pathetic.

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2021, 11:14
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
DM
Duncan M's update03 Aug 2021, 09:54
Reviewer Update
STILL NOT RESOLVED