Vodacom has no idea what good client service looks like! Useless Company!

On Friday 9 January 2019, I requested VOdacom Repairs centre at Sandton City to please send me a Damage Report and advise why they are charging me R9500 on labour, when infact I am being quoted for a Replacement device. I also asked what the difference is between giving me a replacement and actually fixing my phone if the replacement is a refurbished phone. So you want to give me someone else's ******* because you want to make more money out of me by not fixing mine? Oh and because the glass back was cracked, my warranty had been voided. I am still waiting for someone to explain to me what that has to do with the speaker and Microphone being broken and why you cannot just replace the speaker and mic? Further to this, I am still waiting for someone to explain to me why all this was not told to me when I booked the phone in, why was I only told all this 5 days later. Why is client service such a low priority for you people? You got what you wanted out of us when we sign up for a 24 month contract and now we are stuck and you can do whatever you deem fit because once we signed on the dotted line your responsibility to you clients apparently run out!