GH
George H
1 reviews | Active since Dec 2021
23 Dec 2021, 20:00
Vodacom has no human staff.
I have being trying to sort out my missing airtime for the last 6 days. I cannot talk to a human being. Their machine keeps telling me I will be contacted, nothing happens. You cannot talk to a human. Well done Vodacom, you have managed to automate incompetence.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Dec 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GH
George H's updateReviewer Update
26 Dec 2021, 13:593 days later and still no human contact from Vodacom. It appears that they have perfected the automated reply.
GH
George H's update26 Dec 2021, 13:59
Reviewer Update
3 days later and still no human contact from Vodacom. It appears that they have perfected the automated reply.