JB
Jason B
1 reviews | Active since Sept 2015
12 Jan 2024, 10:17
Vodacom has no heart
I was retrenched in May 2023. I have had my income severely affected and missed 1.5 months of payments to Vodacom. After being a customer for over 15 years, you have cut off my services, therefor stopping me from generating any form of income. I called customer care this morning to get sarcasm and rude individuals talking to me.
I have made payment towards the arrears amount and I have made a promise to pay at month end. Please do cut off my way of making an income barring both my mobile device and internet
Show some heart vodacom, you are disgusting human beings
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
12 Jan 2024, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jan 2024, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JB
Jason B's updateReviewer Update
12 Jan 2024, 12:20I have made payment towards my account, please unlock it
JB
Jason B's update12 Jan 2024, 12:20
Reviewer Update
I have made payment towards my account, please unlock it
