Vodacom has no future

I would like to share my current experience with Vodacom Fibre. They refuse to fix my Fibre line which has been down for exactly a week. Upon every query on a daily basis, the first line consultants keep promising to give feedback, or escalating the issue which never seems occur. I'm downright fed up really! I wish to advise fellow network users to make a switch as soon as possible as I'm sure many are aware of these substandard levels of service. I've myself attempted to contact customer care as of now but I know that there would be no resolution since the excuses are repetitive. Hurry fellow network users!.. Make the switch and suffer less with other premium service providers who actual care.