ZH
Zubaydah H

1 reviews | Active since Sept 2013

03 May 2021, 11:04

Vodacom has NO ETHICS

I am beyond livid. I feel that Vodacom is VERY ********* in their dealings with their clients. I am so disappointed in them. I upgraded my contract to a sim only deal last month. I specifically asked, on more than one occasion, double checking with more than one consultant, when my last device installment would be. BOTH CONSULTANTS confirmed that April 2021 would be my last device payment. REMEMBER I CALLED AND SPOKE TO 2 VODACOM EMPLOYEES. THEY BOTH ****, ON TWO DIFFERENT DATES, ON TWO DIFFERENT OCCASIONS. Apparently I am still paying off my device. I'm going to move on to a different mobile service provider, after using Vodacom for more than 20 years. I value companies that have ETHICS and today is the day I discover that VODACOM HAS NO ETHICS.

Please don't take new contracts out with them.

0
Replies (1)
Vodacom
Vodacom's reply03 May 2021, 12:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team