VODACOM has no emergency online services that work

I have been sending endless emails and chatting to consultants online to urgently assist me with unlocking my phone but have not had any responses that are useful. I am out of S.A and have sms roaming but now my phone is locked, due to a service i was never aware i even have and never signed up for. Now my only option to communicate is email, so i emailed customercare and last night two different consultants asked me to verify myself so they could assist. I did but till today, i have not heard from anyone.<br> <br> I am now beginning to wonder if this service provider can ever be useful when it comes to protecting me against spyware on my phone. All i ask for is for someone to just respond to my emails and just help unlock my phone.