VODACOM HAS NO CUSTOMER SERVICE - UNHELPFUL!!!!!!!

I did a online upgrade at the end of March 2018. The phone never got delivered. I have gone to Vodacom shops, i have called... NOTHING!! The last time i attempted to resolve this issue (because yes it is the customers job to resolve Vodacom's poor customer service) i was told that the RAM courier van was high jacked, and that i had to now cancel my upgrade. I received an email address and that was it. The next day however i received a call from RAM.... they have my package and will deliver the next day. Well it has been a week since that call and i have not heard a THING from either (Vodacom or RAM) Waiting this long, with such bad service!!!! it is unacceptable on every level!!!!