GK
Gavin K

1 reviews | Active since Oct 2019

20 Sept 2023, 11:15

VODACOM HAS NO CUSTOMER SERVICE DONT BUY ANYTHING FROM THEM

This a company with no customer care they should remove the care from there name. they don't have there own consultants working for them they all contractors with no ability to assist you over the last few months don't know how many calls no assistance every call made you have to explain yourself again because every person you speak too doesn't have the time to care about you as a customer. when you ask what notes is loaded on the system noting so every call you start afresh thinking you will be assisted never happens. i think i will move my frustrations to the ombudsman maybe in that way we can get answers. VODACOM HAS NO CUSTOMER SERVICE DONT BUY ANYTHING FROM THEM

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2023, 12:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team