CP
Candice P

1 reviews | Active since Jan 2014

22 Jul 2025, 15:50

VODACOM HAS NO CUSTOMER SERVICE

RIGHT SO FOR 2 MONTHS I HAVE BEEN WAITING FOR FEEDBACK AND A RESPONSE TO MY EMAILS AND HAVE RECEIVED ABSOLUTE SILENCE. WHICH TELLS ME THAT YOU HAVE SOMETHING TO HIDE BECAUSE IF YOU DIDNT YOU WOULD GIVE ME THE INFORMATION I REQUESTED . I WAS TOLD MY CONTRACT IS CANCELLED NOW BUT APPARENTLY I WILL BE CHARGED TILL OCTOBER FOR A PROMOTIONAL SIM CARD NOT EVEN IN USE, SO I ASKED FOR PROOF THAT STATES THAT CONTRACTS EXCEED 3 YEARS AND PROOF WHICH STATES THAT A PROMOTIONAL SIM IS CHARGED EVEN BEYOND THE ACTUAL CONTRACT . I HAVE RECEIVED NEITHER A RESPONSE , NOR PROOF AS I NEED THIS TO TAKE FURTHER ACTION . I AM TELLING YOU NOW I WILL NOT STOP THIS AND BE WARNED IF I GWT DEBITED END JULY I WILL BECOME YOUR WORST NIGHTMARE . I HAVE HAD IT WITH VODACOM ------- this is from my previous complaint on Hello Peter that is still not being addressed

0
Replies (2)
Vodacom
Vodacom's reply23 Jul 2025, 08:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via WhatsApp to request your personal details.
 
Regards,
 
Vodacom Consumer Website Team 
CP
Candice P's update23 Jul 2025, 15:58
Reviewer Update
As I stated before I am only available after 3pm , monday to friday . yet your consultants call when they know I am not available