Vodacom has no customer service
<p>After this whole debacle with emails back and forth with untrained, unhelpful staff, my issue is still not resolved. Their staff sign off on their emails with "customer service team " - WHAT TEAM???!! you guys don't know what customer service is. Whenever I had an issue with you guys it was always resolved within a week but this year has shown how pathetic Vodacom's customer service truly has become. You people wanted to contact the account holder which I allowed and even gave a time yet your staff member, Ashlee Boyce sends an email stating your agents told me countless times that they want to speak with my mother (the account holder). You people inconvenienced me yet I still assisted. I am truly disgusted with every single staff member who emailed me. Their customer service was just pathetic. Instead of offering solutions to suit me, the PAYING CUSTOMER, I was inconvenienced and ridiculed. WAY TO GO VODACOM. KEEP IT UP </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
