Hellopeter
Share Your Experience
BS
Bruce S

1 reviews | Active since Feb 2020

01 Mar 2023, 07:11

Vodacom has no customer service

When I did an upgrade in January, Vodacom put me on a completely different package. Now I'm struggling to get anuly assistance to correct the mistake. The debit order is going off, but no assistance from their side.

0
Replies (6)
Vodacom
Vodacom's reply01 Mar 2023, 09:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
BS
Bruce S's update01 Mar 2023, 17:22
Reviewer Update
This has already been escalated on the 15th of Feb. I'm still waiting to hear about that. Vodacom keeps pushing for time to keep the payments rolling in while the customers sit with mislead information. Please have a look at how many customer complaints we're received just today. Its shocking!
BS
Bruce S's update06 Mar 2023, 11:49
Reviewer Update
Today is another 5 days later and still no response from Vodacom.
BS
Bruce S's update21 Mar 2023, 05:48
Reviewer Update
The problem that I have been sitting with for more than a month and Vodacom refuses to help me. I will be moving to another provider. There is no service delivery at Vodacom. Pathetic
BS
Bruce S's update30 Mar 2023, 07:25
Reviewer Update
Still no response from Vodacom. 2 MONTHS later and my problem has still not been resolved. But as long as Vodacom receive their payments, they will be happy.
BS
Bruce S's update03 Apr 2023, 14:47
Reviewer Update
Still waiting to hear back from Vodacom