Vodacom has no consideration for their customers

I took my phone in for repairs, when i went to collect it the consultant confirmed the phone was there. After waiting & making me pay for the loan charger that i forgot at home & deleting everything i stored on the loan phone i was informed it was not actually there.<br> I was promised it will be delievered on Monday to my work, all i need to do is pay and send proof of payment After I paid & send proof of payment i was told it needs to reflect and that will dtake a day,they wuld not even let me collect my phone that monday. Siya then told me he will try to get it send out on tuesday as i informed then that i had to go to mosselbay for a family emergancy.<br> On tuesday i was call & when i confirmed i am leaving, they said they will send it to mosselbay yesterday. I have still not recieved my phone. Its almost time to head back to joburg, i have no clue what is happening with my phone. I have been promised by Lionel & Siya will call me back. I am still waiting. I tried to call numerous time & emailbut nobody answers me.<br> Worst of all when i asked Siya what do we do now, he says that is just the way it is and when i said i will complain on social media, he said thats what i must ma do