Vodacom has no clue how to resolve issues

My boyfriend's number was locked on 31 July 2024. We called Vodacom and they advised that the number would be unlocked within 24 to 48 hours and that we should just wait. To date the account number is still locked. When we went in store, we were told to email the technical department and absolutely zero assistance was provided. We haven't received feedback from the technical team and each time we speak to a customer care consultant, we are told that the number will be unblocked in the morning, but nothing has changed. The service has been absolutely **********. They cannot provide a reason for locking the number, apparently this happens at random. I am so frustrated with the service we have received to date.