Vodacom has no answers for order

I am sick and tired of being send from point A to point B. Everyone at Vodacom refers me back to the dealer, as application is incomplete. Yet, I have the actual sales order, sim card for the new service etc. BUT Vodacom Business, Customer Care - NO one can give me an answer or the dealer an answer. I have been on the line trying to get answers and all I want is a answer as to when my LTE modem will be delivered. Note, I have signed for this in September already!!!!!!