Vodacom has messed up again

In December 2014 I contacted the Vodacom accounts department to change my banking details and these were accepted. <br> On the 10th February 2015 I was sent a message to contact the accounts department re my unpaid account. I was out of the country and could not contact them.<br> I was sent another message to contact customer services re my unpaid account - this I did and was pushed from pillar to post until I was eventually contacted by a department manager who once again took down all my details and assured me that the details would be amended.<br> On the 13th February 2015 I received a message from Vodacom to confirm that my details had been updated.<br> WELL WHAT A SURPRISE - on a Friday afternoon when the accounts department closes at 1200 my internet account is suspended due to non payment.<br> I called customer services and was assisted by a shining light - Sibuseso - who did everything he could to assist me. He has assured me that the details are now updated.<br> However I now have to make an online payment to Vodacom including a R100 reconnection fee - well no I am not going to do this. I will happily pay the outstanding amount but not the reconnection fee - Vodacom fix it or cancel my account