Vodacom has messed me around.

Vodacom has really frustrated me. On the 23rd January i app**** for a cellphone contract. I received an email with a ticket and i was advised that if i don't hear back i should call them. I called them 72 hours later i was told to wait again. I receieved another email asking me for an uncertified ID Copy. I did that. Gues what. No one came back to me. I called them again and a "clever" agent told me to go and apply at a shop because my application was under investigation 😏.Which i did. I went to a shop and reapp****. The lady called me once to ask for my bank statement which i sent. She has not gotten back to me.

Today, i received an email telling me that my application was approved with conditions but i need to call them again to get my contract. I called Vodacom. GUESS WHAT, i was told they can't do it and i need to go back to the store and submit documents that i already submitted. But not only that, i was advised that online sales cannot help me.

Lastly Vodacom have gladly pulled my credit report 10 times that is so messed up. For a contract they are not sure whether they would like to give me or not. I work hard to maintain my credit why are they pulling my report 10 times and no one is giving me feedback. I am so irritated by Vodacom i swear. Your levels of service has dropped and i still do not have proper direction. Just sort it out and please train your agents. I need a good score and y'all are messing me around and messing me up.