VODACOM HAS ****MED ME

Good day I am not happy with the service from VODACOM its the 9th day today going back and forth from call center to branch,

*** ***

I was sold a Contract without CLIP, and when I return to them because my phone is not showing numbers, they are all PRIVATE/UNKNOWN FOR ALL CALLS, they are telling me that's it is an extra R10 on my Contract.

I went to them on their social media Facebook account, they also telling me the same, that I have to pay R10 if I want it, and are not interested to listen to the fact that it wasn't explained.

The social media page is telling me that it's in the terms and conditions, when I asked where and where does it state the fees, and who was supposed to tell me as a client about the fees. They didn't give me a response.

This is how it happened: We visited Vodacom at the Pavilion Durban on the 14th Feb, I wanted a phone and had an existing vodacom number which was ported from prepaid to contract we wanted the contract we saw on the brochure for R399, expecting that it entails everything required for a phone to work normal, and consultant added more and said they giving us a capped one and explained what it entails, we didn't ask for this but added it and we saw it was beneficial to us, and also sold us the watch deal, it was R498 Altogether, it was two additional things we never asked for and Caller ID wasn't explained or offered on the first day we arrived

We left because there was a problem on my surname, we came back the next day which was the day we were told that there is a Caller ID that is R9, and I wasn't willing to pay more, and my impressions was that my phone will work normal, and this is just an additional feature like the rest that was added, after finalizing everything on the previous day without a word about Caller ID, my decision was made.

My mind was made up on the R498. I should've been sold the important stuff first instead of the luxury so that I can make an informed decision.

Now transitioning from R498 to R508, when I actually came for the R399.

Call center keeps on sending to the branch and branch sending me to the call center, I am actually exhausted and tired

I'm NOT willing to pay for this!!