Vodacom has made it VERY DIFFICULT to cancel contracts

I am writing to express my dissatisfaction with the process of canceling my contract with Vodacom. When I called to cancel, the consultant kept me on the phone for over 30 minutes, attempting to convince me that he was trying to help me by waiving my last two payments with no strings attached. He claimed to be empowered to do so.

Despite my repeated requests to end the call, the consultant insisted on explaining how he could start the cancellation process and waive my last two months’ fees. I expressed my disbelief and concern that there might be a catch. Eventually, he mentioned that instead of paying R421, I would only be paying R28 for a WhatsApp contract. This was not something I requested or wanted, and I became very frustrated.

I ended the call without receiving any assistance. I am aware that I can only call 30 days before the last month of my contract to cancel, and I anticipate that the process will be a nightmare when I call on December 2nd.