KV
Kirsten V

1 reviews | Active since Aug 2017

23 Aug 2017, 00:22

Vodacom has lots 4MB of data in two hours!

Last week Friday 18 August 2017, my phone suddenly ran out of data. This was strange as I was not even using data when I got the message from Vodacom. I topped up with 2MB, whcih usually wold last a month, and was then on Wifi for the next 20 hours or so. On Sat mornig I popped out to the shops, and was not even using my phone, nd suddenly got a message that was data was used up. This was physically impossible - it meant that 2MB of data had been used without me even looking at my phone or having any apps open. I topped up again with 2 MB and was then basically too terrified to switch mobile data on. DEspite this, and only switching it on of so briefly over the last few days to check Whatsapps, that 2MB is pretty much gone - absolutely impossible! Botton line: Vodacom are takig my data. On top of this, I earlier in the month I tried to top up and could not and in a few minutes used a stupid anount of data, I was promised by Vodacom I would not be charged for any out of bundle data as I had made a few attempts to top up that they could see on their system but due to a a faulton their side, the top up has not gone through. Vodacom need to sort out - whatever is consuming all my data at a pohysically impossible rate - refund this week's 4MB that they consumed -remove all out of bundle charges on my account as promised Mobile number 08 ********** Thanks, Kirsten

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2017, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Aug 2017, 15:33
Official

Good Day Kirsten Veenstra,

Kindly note that the following enquiry was addressed. Feedback was provided via sms & email.

Regards

RO