CF
Charles F
1 reviews | Active since Jun 2016
14 Dec 2021, 10:32
Vodacom has lost touch
If a small company spends about R 5 000 per month on mobile/internet services (sic), may they expect a bit of the 'personal touch' or is this too much to ask.
As a client all we have had is slow replies / no action and been begging to sort simple basic things out.
Presently the feeling we have is vodacom has no client service and all we are is a number - so much for their adverts
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Dec 2021, 11:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2021, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CF
Charles F's updateReviewer Update
14 Dec 2021, 13:59I have had the same lady telling me that as vodacom cannot supply fibre at my new place i have to either
a)stay where i am till end of contract - vodacom will not allow me to move
b)pay a huge some to buy myself out of present contract so i may move
c)accept at a massive price fibre to business as vodacom are not able to provide fibre to them home
This is just 1 of the many issues i have
Client service sucks with vodacom and seems the senior managers (sic) do not really care either
a)stay where i am till end of contract - vodacom will not allow me to move
b)pay a huge some to buy myself out of present contract so i may move
c)accept at a massive price fibre to business as vodacom are not able to provide fibre to them home
This is just 1 of the many issues i have
Client service sucks with vodacom and seems the senior managers (sic) do not really care either
CF
Charles F's update14 Dec 2021, 13:59
Reviewer Update
I have had the same lady telling me that as vodacom cannot supply fibre at my new place i have to either
a)stay where i am till end of contract - vodacom will not allow me to move
b)pay a huge some to buy myself out of present contract so i may move
c)accept at a massive price fibre to business as vodacom are not able to provide fibre to them home
This is just 1 of the many issues i have
Client service sucks with vodacom and seems the senior managers (sic) do not really care either
a)stay where i am till end of contract - vodacom will not allow me to move
b)pay a huge some to buy myself out of present contract so i may move
c)accept at a massive price fibre to business as vodacom are not able to provide fibre to them home
This is just 1 of the many issues i have
Client service sucks with vodacom and seems the senior managers (sic) do not really care either
CF
Charles F's updateReviewer Update
14 Dec 2021, 14:03Sorry made some spelling errors
I have had the same lady again telling me that as vodacom cannot supply fibre at my new place i have to either
a)stay where i am till end of contract - vodacom will not allow me to move
b)pay a huge sum to buy myself out of present contract so i may move
c)accept at a massive price fibre to business as vodacom are not able to provide fibre to the home
This is just 1 of the many issues i have
Client service sucks with vodacom and seems the senior managers (sic) do not really care either
I have had the same lady again telling me that as vodacom cannot supply fibre at my new place i have to either
a)stay where i am till end of contract - vodacom will not allow me to move
b)pay a huge sum to buy myself out of present contract so i may move
c)accept at a massive price fibre to business as vodacom are not able to provide fibre to the home
This is just 1 of the many issues i have
Client service sucks with vodacom and seems the senior managers (sic) do not really care either
CF
Charles F's update14 Dec 2021, 14:03
Reviewer Update
Sorry made some spelling errors
I have had the same lady again telling me that as vodacom cannot supply fibre at my new place i have to either
a)stay where i am till end of contract - vodacom will not allow me to move
b)pay a huge sum to buy myself out of present contract so i may move
c)accept at a massive price fibre to business as vodacom are not able to provide fibre to the home
This is just 1 of the many issues i have
Client service sucks with vodacom and seems the senior managers (sic) do not really care either
I have had the same lady again telling me that as vodacom cannot supply fibre at my new place i have to either
a)stay where i am till end of contract - vodacom will not allow me to move
b)pay a huge sum to buy myself out of present contract so i may move
c)accept at a massive price fibre to business as vodacom are not able to provide fibre to the home
This is just 1 of the many issues i have
Client service sucks with vodacom and seems the senior managers (sic) do not really care either