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KL
Key L

1 reviews | Active since Dec 2016

15 Oct 2018, 10:52

Vodacom has lost it!!!! STAY AWAY!

For me to have used Vodacom for 11 years and have to now consider porting my number you can understand how crushed I am to realized that a company I held so high couldn't careless for their clients.

They deal with a 3rd company called Afrizon which is even worse. They are ***********, rude and extremely good at bad service dragging Vodacoms name to the mud with them. I called Vodacom last and they said they will follow up on this. I am yet to hear anything from them.

Totally disappointing service. Do yourself a favour and go with a different network. You will save yourself a whole lot of headaches. I have suffered a whole month because of these 2 companies and nobody seems to care how their negligence has costed me.

STAY FAR AWAY FROM VODACOM & AFRIZON!!!!!

Mark my words.

0
Replies (3)
Vodacom
Vodacom's reply15 Oct 2018, 11:49
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
KL
Key L's update15 Oct 2018, 12:30
Reviewer Update
I hope you guys really plan on making sure I receive my good and not just saying this for the sake of looking like you are saving the day. I will be waiting. And trust that I will come back here to announce that you have failed me once again if you do so... That will be exactly 15 mins after I port my long owned Vodacom number to your competition, 5 minutes right before I get the rest of my friends and family to do so, and 5 days before I get everybody that tunes in to my show to do the same. I am tired of being abused by big corporates.
KL
Key L's update16 Oct 2018, 12:42
Reviewer Update
You guys are seriously wasting my time. 1) The address was never changed so besides waiting all this time for nothing I had to take the time out of my day to go to the address what was never changed to collect my package. So your Afrizon reseller delayed my delivery for nothing. 2) The package delivered is not what I ordered. I was told that I will be receiving an i5 laptop with 4 GB RAM and I was sent an Intel Quad Core with 2GB RAM.... " I CAN NOT USE THIS LAPTOP FOR WHAT I NEEDED IT FOR!!!!!!!!!!!!!!" Please tell your people to come collect this ******* they sent me! And if they dare debit me I will press charges cause this is not what I bought! Play back the telephone conversations since they are recorded and stop thumb sucking peoples orders. I am disgusted with the service I have been given. Let me know when they plan to collect this *******!