Vodacom has just buried me alive again

, again I’m still without internet connection even as I have said countless times that I use this internet for my work. Now vodacom from my last review rep**** and scheduled a call which was Monday 15th, the consultant called me and tried to resolve the issue but was unsuccessful. Although at the end of the call he said he would call back, he hasn’t called.

Tuesday morning I received an email stating that my query has been resolved by vodacom but that can’t be right because I still cannot connect, so I proceed to call and find a consultant that troubleshoots with me and finally at the end of the call says my router was not configured and they will do it in the next 24hrs.

I waited till today and called again, only to be told that there are no managers on the floor and the all the team leaders are off to lunch, that was around 13:47.

To top it off, the consultant that was on the call, tells me that the call from Tuesday was suppose to be logged as a service request. So again I’m pleading to get help and solve my problems with vodacom because I have a couple of days to the month to work and I need the internet.

Every consultant and service specialist I got through seems to be telling me a different story, no one wants to resolve the query. Each time I call I am passed around and put on hold for more than 30 minutes. This is draining and really messing with my workflow, they called and made the sale but can’t call to follow up on this issue

Please help, I can’t even get through to their head office, they can’t refer me to management, they are just reluctant to assist.