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Andrea E

1 reviews | Active since Sept 2011

15 May 2018, 11:26

Vodacom has increased my line rental cost on my existing contract without permission or warning!!

Vodacom has increased my line rental cost on my existing contract! How is that even possible?! I was not notified of any change and surely it's not ethically right / against CPA regulations to increase costs on a contract that has an agreed monthly amount?!

My monthly fee went from R238.49 (R209.20 ex 14% vat) to R266.47 (R231.71 ex 15% vat), I would understand if it just went up the 1% increase for the vat increase in April, I should then be billed R240.58 (R209.20 ex 15% vat). But that is not the case, my bill increased by R25.89 more than it should have, that's more than 10%.

How is this even possible???

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Replies (2)
Vodacom
Vodacom's reply15 May 2018, 11:40
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

AE
Andrea E's update15 May 2018, 12:06
Reviewer Update
Someone called me and told me that Vodacom did an increase in prices and that I should have been notified. I asked this person how they could justify an increase of more than 10% on an existing contract and they could not assist me at all, this person had absolutely no idea what to say to me or how to handle this issue, they didn't even know what was wrong. Useless service.