Vodacom has incorrect credit information

Extremely shocking response from Vodacom. I tried opening up a new cellphone contract today over the phone. After doing a credit check the lady helping me tells me that my application was rejected because my credit score is poor. Makes no sense as I am a high income earner with minimal credit and no previous credit issues. I then checked my credit score through a credit bureau and found that my credit score is great and in a top band. Vodacom, you have lost a new customer through your incompetence. Looks like I will try with MTN.