Vodacom has ********** customer service

I've been to the Canal Walk Vodacom customer centre on 3 different occasions now and I'm still waiting for feedback in regards to content services I never signed up for. I was promised by a Manager someone would contact me back within 1-2 days. Still no calls. Now when I've upgraded my contract to a new one I have no data even though my new plan gives me data each month.<br> <br> Why should i have to constantly go into a store for poor customer service