VODACOM HAS HIRED *********** STAFF

I had an account with Vodacom which I paid up in February 2020, Last week I received an e-mail from the attorneys without even contacting me about the payment. I called Vodacom after i paid my contract they gave me this ref no: *** confirming that my account was cancelled.

all of a sudden i'm told that my account is in arrears , i sent them and e-mail as per below which they have no responded.

Hi Shirley

Please note that at the time I went to may this payment my account was not owing please find attached proof of payment and please advise for which date you want the payment for?

I need your response asap, so that I may act on my side as well.

Regards

From: Tandabantu Mantongomane Sent: Tuesday, 28 April 2020 07:07 To: Shirley Foster <***> Subject: RE: Vodacom : Stay connected - DO NOT HAVE A VODACOM ACCOUNT (*** ( ***)

Hi Shirley

For which month is this amount for as I still maintain I’ m not paying this account I have a proof of payment for February please confirm urgently.

: reference no: *** confirming that my account was cancelled.

From: Shirley Foster [mailto:***] Sent: Monday, 27 April 2020 12:06 To: Tandabantu Mantongomane <***> Subject: Vodacom : Stay connected

Dear Sir/Madam Vodacom/ MANTONGOMANE ACCOUNT NUMBER: HP*** ARREARS : R460 Your Vodacom account has been assigned to Hammond Pole Attorneys for collection of the outstanding arrears. Make an arrangement plan towards the arrears on your Vodacom account to ensure that you are in a position to remain connected, and continue with your Vodacom contract once the arrears is paid in full.

To discuss your options, contact *** or WhatsApp ***, or email ***

Payment on your Vodacom account can be made using the following options

• DEBIT ORDER • EFT • CASH PAYMENT AT STANDARD BANK , FIRST NATIONAL BANK , ABSA BANK , using your Vodacom account number as a reference.

Beauty Masilela

Hammond Pole Attorneys  ***