Vodacom has hidden costs, no fixed cost and some more cost after cancelling the contract.

If you want fixed costs from your services provider, Vodacom is not for you. Quote from Vodacom: "The charges levied by Vodacom may vary from time to time". They will tell you that they will notify you at least 20days in advance that the price has increased even mid contract (Vodacom quote: "Vodacom shall provide you with at least 20 (twenty) business days' notice of such variations before they take effect") which in my case is not true as I received no notification of any price increase at all.

On top of the fact that Vodacom do not offer actual monthly fixed cost, basic services like services provider caller ID or "Vas Caller Identity" as Vodacom calls it, is not included in the contract and needs to be requested separately and paid for on a monthly basis.

So to put it simply, If you want to know what you are going to pay with no hidden costs ahead of time, a Vodacom contract is not for you.

When all this is done and you want to cancel a contract after the expiry date to not incur the monthly costs, you will need to call a cancellations number and ask for the cancellation. In my case again they did not do the cancellation as requested. I followed up on the request but ended up needing to do the request again. Guess what, the second request was also not done. I realized that my second request was also not done when a received an Invoice for a month after the request. I lodged an enquire to Vodacom. A Vodacom consultant called me and told me that she will proses the cancelation but that the account was correct (it was not correct as it was for after my cancellation request) and I need to pay still.

You would love Vodacom if you like your accounts to be a mystery or a surprise or pay for more then you want. I know I do not like it, so I will be leaving Vodacom as a Customer as soon as my last contract comes to an end after being a customer for 8 to 9 years. The variable costs was the first time now for me even thou the Vodacom consultant said it happens every 3 years......