VODACOM HAS GONE TO THE DOGS, PATHETIC SERVICE FROM VODACOM

My Samsung stopped working and will not switch on. I took it to the Vodashop in Tyger Valley where I was informed the device was still under warranty. I then received a call informing me to accept the quote because they were not able to fix the faulty phone port because the phone has scratching on the screen and we must pay R2500. How ridiculous and disgusting. What does the warranty cover? I do not want the scratching on the screen repaired but the port which is covered by the waRRANT. VODACOM HAS GONE TO THE DOGS, I TELL YOU.