Vodacom has gone from the best to the worst!

My name is Carl Havemann and my cellphone number is *** On 12 June 2020 at 8:30am, I tried to redeem my talking points by: Dialing *135*7# which service was not available. I smsed the keyword “TP” to 31050 and was told the service is not available. I then contacted the vodacom helpline on 082 135. I held on for a very long time. A person answered in an extremely unhelpful tone. I explained my problem and was about to explain that my number used to be prepaid and I then got a contract when she interupted me by blurting out “dial *135*7#” and put the phone down in my ear. I have contracts of R 3000 per month and on their expiry I will go elsewhere.