PB
Phiw B

1 reviews | Active since May 2018

28 May 2018, 02:02

Vodacom has exhausted every energy i had

When you want your phone ,data contract do not chose Vodacom ..dont even support them use other networks I had a contract with them for 24 months when my contract had ended they renewed it without my concent, I only found out when I so my billing was more than what it supposedly under the contract that was in but also realised it should have ended ...when i visited the store they told me to call a call centre they are un able to assist me and called call centre they said the store would assist me finally when i went to the store the second time i was told the contract was rewened in one of Vodacom stores when i asked by whom they gave me a number to call head office and head office assured me they would open a ***** case ... Up to today i have not recieved a full update about the case nor information But they continue to deduct money

Somebody tell me whats going on here because I extremely annoyed by vodacom

Vodacom I am exhausted and disgusted by this situation and stop taking money out of my account ...

Work with me do not ***** from me Explain to me

0
Replies (1)
Vodacom
Vodacom's reply28 May 2018, 07:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team