DK
Dale K
1 reviews | Active since Nov 2018
25 Feb 2019, 14:23
Vodacom has empty data promises. Disappointing....
I took out a specific cellphone contract with Vodacom on the condition that the 5 gig data package would be included monthly for the FULL 24 month term. The call was recorded as they always do. Surprise, surprise! Approximately 6 months later this data was not supp****. It has been a few months and still no data. I called Vodacom to sort this, yet it has not been resolved. Vodacom sort this nonsense out and deliver what you promise or I will move to another service provider!!
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Replies (2)
Vodacom's replyOfficial
25 Feb 2019, 16:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2019, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Mar 2019, 15:56Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful as the number was constantly engaged. Records do however indicate, the matter has been attended to via email. Should you require any additional assistance, Kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful as the number was constantly engaged. Records do however indicate, the matter has been attended to via email. Should you require any additional assistance, Kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2019, 15:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful as the number was constantly engaged. Records do however indicate, the matter has been attended to via email. Should you require any additional assistance, Kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful as the number was constantly engaged. Records do however indicate, the matter has been attended to via email. Should you require any additional assistance, Kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,