MR
MASHAPA R
1 reviews | Active since May 2016
22 Nov 2019, 06:20
Vodacom has done it Again: out of Data-bundle
Vodacom has done it again that they charge customers out of data-bundle even though their limit is capped on R0.00 and has never changed settings ever. I wake up to a point that my airtime is depleting and getting sms that out of bundle internet usage is this much. I need my Airtime back or I'm going to report this to ICASA as the new regulations states "consumers must not automatically be defaulted to out-of-bundle rates when their bundles are depleted"
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Vodacom's replyOfficial
22 Nov 2019, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply22 Nov 2019, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Nov 2019, 14:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply29 Nov 2019, 14:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team