CP
Celeste P

1 reviews | Active since Feb 2019

11 Apr 2025, 08:46

Vodacom has deleted my numbers we made the payment on the 9th and was informed it take between 30min-12 hrs to reactivate our phones,the 10th I phoned again and was informed it would take 12-24hrs and that by the morning of the 11th our phones would be re

Vodacom has deleted my numbers we made the payment on the 9th and was informed it take between 30min-12 hrs to reactivate our phones,the 10th I phoned again and was informed it would take 12-24hrs and that by the morning of the 11th our phones would be reactivated.This morning I phoned again and a very rude,****y lady told me it would take 7working days and there is nothing they can do but wait.I explained to her that this is not what we've been told,its unacceptable,when I asked to speak to a manager she said managers dont take calls they can phone me back,how must they phone me back if my phones are deleted off the system?quick to give the amount to pay month end but our phones aren't working,I have never in my life came across such a sly company.quick to disconnect although we have been making payment but full of ****py stories when they need to reconnect our numbers.I need to get this sorted or I will be taking further action.My account number is I***-5,Cellphone number *** and ***

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2025, 10:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team