Vodacom has definitely rebranded in Vodaclown

I have 4 contracts with Vodacom and level of service provided is appalling. I have been completely mislead by a Vodacom agent on a call during a contract upgrade process, as they pushed me into moving to a topup contract instead of open contract which I have always had. I explicitly indicated to Vodacom agent that I wanted to keep my added service (additional SIM and Apple Watch connectivity) and they said it was not a problem. As the upgraded contract kicked in: BOOM: I lost access to all my value added services, eSIM in Apple Watch was gone. I went to Vodacom shop at the V&A Waterfront as online support agents did not understand anything and not only they advised me that I was definitely put on a wrong package and mislead. They also told me I should NEVER accept upgrades from online upgrade agents who do not know their own products and I now believe them.

I have therefore requested an upgrade reversal from Vodacom After Sales number ***. For more than 3 weeks, Vodacom still hasn't reversed the upgrade. I have spoken to 6 agents who failed to do it and escalated to "back office" and nothing was ever done, no follow-up done as II was never contacted. It's my right to have request this reversal as per the Consumer Protection Act. The lack of service, knowledge, support by Vodacom staff is appalling. As no one cares in this company, my next goal is to get rid of all the contracts one by one as soon as I can, as I cannot stand anymore calling this company and its name.