LR
Letlhogonolo R
1 reviews | Active since Sept 2023
13 Sept 2023, 10:18
Vodacom has changed, the are ****mers.
My plan was changed without my consent. This has led to unplanned and unbudgeted costs. They changed my contract in May from airtime to a data. In May I purchased an additional phone online, I didn't ask for my current plan to change. For about a decade I have been on an airtime plan contract with my first phone being a blackberry. I kept making calls as normal, thinking that I was consuming airtime. Recently I realized that my airtime is not getting depleted. I decided to check my balance, that is when I found out that my plan was changed from airtime to a My5 gig plan.
This month (August) you broke the record and debited me about R2000!
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Replies (1)Vodacom's replyOfficial
13 Sept 2023, 12:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Sept 2023, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
