LR
Letlhogonolo R

1 reviews | Active since Sept 2023

13 Sept 2023, 10:18

Vodacom has changed, the are ****mers.

My plan was changed without my consent. This has led to unplanned and unbudgeted costs. They changed my contract in May from airtime to a data. In May I purchased an additional phone online, I didn't ask for my current plan to change. For about a decade I have been on an airtime plan contract with my first phone being a blackberry. I kept making calls as normal, thinking that I was consuming airtime. Recently I realized that my airtime is not getting depleted. I decided to check my balance, that is when I found out that my plan was changed from airtime to a My5 gig plan.

This month (August) you broke the record and debited me about R2000!

0
Replies (1)
Vodacom
Vodacom's reply13 Sept 2023, 12:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team