1 reviews | Active since Jan 2018
Vodacom has changed my contract expiry date
I signed up with Vodacom on a 2Gb data contract in January 2016. this was to be a 24 month contract. On contacting Vodacom in November 2017 to place notice of my intention to terminate the contract at the end of January 2018, I was advised that the contract is only due for termination in March 2018. Vodacom has failed to explained to me how a 24 month contract which commenced in January 2016 has to expire in March 2018. I am only allowed to communicate with the call centre operators and my requested to have personnel at managerial contact me has failed. Vodacom is in breach of this contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
