GS
Giles S
1 reviews | Active since Mar 2011
31 Jul 2024, 11:23
VODACOM HAS CANCELED MY LONG STANDING NUMBER AND TAKEN MY MONEY
I had a prepaid number *** with Vodacom with about R1250 credit on and for some reason Vodacom has seen fit to just cancel my number and take the money for themselves. You can't get to speak to anyone at Vodacom anymore on their helpline and the Vodacom store we went to in Mossel Bay Langeberg Mall to ask for assistance were less then helpful. I am shocked that a company like Vodacom sees the need to basically ***** customers money and have no channel to lay a complaint and get one's money back. Quite shocking.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Jul 2024, 14:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jul 2024, 14:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GS
Giles S's updateReviewer Update
02 Aug 2024, 10:33That is all well and good Vodacom, but I had over R1000.00 credit loaded on that prepaid account and you are refusing to pay that money back to me - THAT EQUATES TO THEFT!!
GS
Giles S's update02 Aug 2024, 10:33
Reviewer Update
That is all well and good Vodacom, but I had over R1000.00 credit loaded on that prepaid account and you are refusing to pay that money back to me - THAT EQUATES TO THEFT!!