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Leilani B

1 reviews | Active since Nov 2012

01 Feb 2022, 14:16

VODACOM has broken my trust in their service and left me broken

I am extremely disappointed in the service from VODACOM. My nightmare started with the delivery of my upgrade at my house which is the address I receive my mail and also the address that VODACOM has had on their record since the beginning of my contract. When RAM came to deliver my upgrade I noticed my ID has been misplaced and I only had my Drivers license on me. They refused to accept my license as form of identification and they were extremely abrupt and left with my upgrade, This is where the nightmare begins. I have still not received my upgrade after the call center manager Kelly made promises that the phone will be delivered and "arranged" for a third party delivery (accepting someone else's ID) This Third Party delivery was supposedly arranged for Monday 31/01/2022 - Low and behold on MOnday morning I receive a call from Bronwyn asking whether I want to continue with the cancellation of my contract!!!!!!?????? I resolved the matter with her manager Kelly on Friday! Kelly promised she arranged third party delivery and now you want to know whether I want to continue with cancellation??? I am seriously appalled - I have called continuously on Monday 31/01/2022 to find out the status of the upgrade and whether the deliver has now been resolved and even today 01/02/2022 and sad to say NOTHING has been resolved. I have never received such shockingly bad service and I am traumatised by the process. I was looking forward to this phone and my enthusiasm and spirit has been broken my trust in VODACOM has been shattered to the point where I have no confidence in the orginisation. I even know no one will read this or take the complaint seriously I am wasting my time trying to resolve this.

0
Replies (7)
Vodacom
Vodacom's reply01 Feb 2022, 16:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LB
Leilani B's update02 Feb 2022, 09:54
Reviewer Update
the charades still continues, robotic auto response from vodacom with no follow through. i dare vodacom to draw the multiple calls made to their call centre. i am enquiring porting this number to a different service provider. i will never in my life recommend vodacom to anyone. i am let down as a customer.
LB
Leilani B's update03 Feb 2022, 11:03
Reviewer Update
another day still nothing and even no response on ***
I will update this daily to show the lack of care to resolve my matter.
LB
Leilani B's update04 Feb 2022, 15:20
Reviewer Update
Another day still no response from Vodacom.
LB
Leilani B's update08 Feb 2022, 13:48
Reviewer Update
no one even bothered to call me or follow up on this complaint. Its been a week. Horrible embarrassing shame.
LB
Leilani B's update14 Feb 2022, 09:08
Reviewer Update
yes contact was made on Friday 11 February a whole 10 days after the nightmare began. It still amazes me that a delivery can be made to a 3rd party with an ID and not to the actual client with a drivers license. I am still disappointed in Vodacom and the trust has been broken especially around customer service which is non existing. I stayed only because I am at the end of the day at your mercy.
LB
Leilani B's update15 Feb 2022, 16:34
Reviewer Update
I seriously feel like crying right now! so Vodacom - your couriers RAM is away with my upgrade again because VODACOM failed to arrange the third party delivery! The details of the recipient with ID was confirmed 3 times on Monday!! I truly give up this is now torture for real.