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Phillemon M

1 reviews | Active since Jun 2022

03 Jun 2022, 17:33

Vodacom has bridge their contract with me

I would like to share a review about Vodacom.

Firstly I took a contract with the Vodacom Service Provider. The contract I took was for a Samsung A12 mobile phone. When the phone arrived it arrived with two SIM cards. One SIM was for my contract and the other they gave me as a promotional SIM, atleast that's what they said when I called to ask why the delivery came with two SIMs. They also said that the SIM will stop giving me promotional data after 3 months. But to my surprise after 3 months they started billing me for both SIM cards. I called to understand what was happening. They told me that it was a new law that they have to start billing promotional SIM. Which I had no contract with. I tried telling them to cancel the data on that promotional SIM, but they claim I can't cancel it as it is linked to my main SIM card or contract. So far I have been paying 3 times the amount of money I should be paying and it's been happening for the past 4-5 months now.

Secondly they are making me pay 3 insurances in different amounts. I called them 3 months ago and they promised to fix it but nothing has been fixed till today

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2022, 09:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team