Vodacom has blocked my number and they failing to do sim-swap for me

<p>Last week i lost my phone, i manage to buy another phone this week monday(12 December 2016). and this phone came with a sim card in it, i called Vodacom Customer care to do sim-swap. i was asked three questions.</p> <p>1. what phones was i using? told them Blackberry z3</p> <p>2. how much airtime did i last buy? R60</p> <p>3. what numbers did i last called? told them and they said i've answered all those questions incorreckly,.. how is that possible? i'm not blind i know what phone i was using and i still remember how much airtime i loaded.</p> <p>i called customer service again and they told me that my number was blocked becouse i did not answer the questions correckly, so i must go to vodacom store with prove of address and ID, i went early today 10:15 in Randburg Square and they said system is offline, i went back 14:30 still system afline they can't assist me,</p> <p>Vodacom Sucks!!!. and the attitude that you get when you call their customer service is poor, their call centre agents do not give a **** about customers.</p>